📜 Terms and Conditions
Welcome to Sleep Star Mattress!
By accessing or using our website (www.sleepstarmattress.in), you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Use of Website
You agree to use our website only for lawful purposes. Misuse of the site, including hacking or spamming, is strictly prohibited.
2. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that all content is accurate, complete, or error-free.
3. Orders and Payments
Once an order is placed, you will receive confirmation via email/WhatsApp. We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
4. Intellectual Property
All content including images, logos, and text is the property of Sleep Star Mattress and is protected under applicable copyright and trademark laws.
5. Limitation of Liability
Sleep Star Mattress shall not be liable for any indirect or incidental damages arising from the use of our products or services.
6. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Coimbatore courts.
🔒 Privacy Policy
At Sleep Star Mattress, we respect your privacy and are committed to protecting your personal data.
1. Data Collection
We collect personal information such as your name, contact number, address, and email during the order process or when you subscribe to our updates.
2. Use of Information
Your information is used for order processing, customer support, and promotional updates (with your consent). We do not sell or share your data with third parties.
3. Cookies
Our website may use cookies to enhance user experience and analyze site traffic.
4. Security
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee 100% security.
5. Changes to Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
For any concerns, email us at support@sleepstarmattress.in.
💰 Refund & Cancellation Policy
We aim to ensure a comfortable and satisfactory shopping experience.
1. Cancellation Policy
Orders can be cancelled within 24 hours of placing them. Once the product is dispatched, cancellation is not possible.
2. Refund Policy
We offer refunds only under the following conditions:
Damaged or defective product received.
Incorrect product delivered.
You must notify us within 48 hours of receiving the product along with photo/video proof.
3. Non-Refundable
Mattresses once opened from their original packaging are non-refundable due to hygiene concerns unless found defective on delivery.
4. Refund Process
Approved refunds will be processed within 7–10 working days via the original mode of payment.
