🚚 Shipping & Delivery Policy
At Sleep Star Mattress, we ensure that your order reaches you safely and on time.
1. Delivery Timeline
All products are usually delivered within 2 to 7 working days from the date of order confirmation, depending on your location and product availability.
2. Delivery Methods
Own Vehicle: Most orders are delivered directly by our in-house logistics team using our own delivery vehicles to ensure product safety and better customer service.
Customer-Requested Shipping: Upon customer request, we can dispatch the product via:
Third-party transport
Courier services
Logistics vendors (as preferred by the customer)
Please note: For third-party delivery, product handling and delivery timelines may vary depending on the selected vendor.
3. Shipping Charges
Free delivery is available for most areas within our delivery network.
Additional charges may apply for remote areas or if a specific transport service is requested by the customer. Charges will be informed prior to dispatch.
4. Tracking & Updates
You will receive delivery updates through WhatsApp, SMS, or Email. Tracking details will be provided if shipped through a third-party service.
5. Delays
While we aim to deliver within the mentioned timeline, external factors such as weather, traffic, or transport delays may affect delivery. We appreciate your patience and understanding.
